Availability Management

Good service management includes tracking and monitoring system and service availability. Samantha™ makes it easy.

Availability is tracked on:

 

• Service Level Specifications
• Assets
• Services
• Client Groups

 

Computation includes system outages and unplanned changes. The computation excludes outages due to disasters, from planned changes and outages on defined holidays. Optionally, include availability reductions for degraded system performance.

Availability is tracked for peak-times and non-peak-times.

 

To gain the trust of your customers, you need to tell them how well you support their systems.

 

We can help you do it.

 

Availability Management

Good service management includes tracking and monitoring system and service availability. Samantha™ makes it easy.

Availability is tracked on:

 

• Service Level Specifications
• Assets
• Services
• Client Groups

 

Computation includes system outages and unplanned changes. The computation excludes outages due to disasters, from planned changes and outages on defined holidays. Optionally, include availability reductions for degraded system performance.

Availability is tracked for peak-times and non-peak-times.

 

To gain the trust of your customers, you need to tell them how well you support their systems.

 

We can help you do it.

 

Availability Management

Good service management includes tracking and monitoring system and service availability. Samantha™ makes it easy.

Availability is tracked on:

 

• Service Level Specifications
• Assets
• Services
• Client Groups

 

Computation includes system outages and unplanned changes. The computation excludes outages due to disasters, from planned changes and outages on defined holidays. Optionally, include availability reductions for degraded system performance.

Availability is tracked for peak-times and non-peak-times.

 

To gain the trust of your customers, you need to tell them how well you support their systems.

 

We can help you do it.