Prove Value
CIOs and Infrastructure Leaders must deliver value. Here, metrics, reporting and information is vital.
Samantha™ is an IT business management tool. Yes, she supports the standard ITIL Service Management domains (Change, Incident, Problem, Config, etc.) but what you really need is a management tool that helps with a myriad of IT management challenges.
- Prove that you are 97.5% effective at change management. Too often, the business only knows about the constant IT Alerts and outage messages. Change the conversation to positive.
- Show that your Mean Time Between Failures (MTBF) is trending-up (the environment is more stable) and your Mean Time to Resolve (MTTR) issues is trending down.
- Tell your customers in quarterly or bi-annual meetings, what systems they use, how many changes you have made on their behalf, and identify the technology employed to help them achieve their business goals.
There are a host of tools to choose, but what you really need is to increase operational maturity and demonstrate value.
Prove Value
CIOs and Infrastructure Leaders must deliver value. Here, metrics, reporting and information is vital.
Samantha™ is an IT business management tool. Yes, she supports the standard ITIL Service Management domains (Change, Incident, Problem, Config, etc.) but what you really need is a management tool that helps with a myriad of IT management challenges.
- Prove that you are 97.5% effective at change management. Too often, the business only knows about the constant IT Alerts and outage messages. Change the conversation to positive.
- Show that your Mean Time Between Failures (MTBF) is trending-up (the environment is more stable) and your Mean Time to Resolve (MTTR) issues is trending down.
- Tell your customers in quarterly or bi-annual meetings, what systems they use, how many changes you have made on their behalf, and identify the technology employed to help them achieve their business goals.
There are a host of tools to choose, but what you really need is to increase operational maturity and demonstrate value.
Prove Value
CIOs and Infrastructure Leaders must deliver value. Here, metrics, reporting and information is vital.
Samantha™ is an IT business management tool. Yes, she supports the standard ITIL Service Management domains (Change, Incident, Problem, Config, etc.) but what you really need is a management tool that helps with a myriad of IT management challenges.
- Prove that you are 97.5% effective at change management. Too often, the business only knows about the constant IT Alerts and outage messages. Change the conversation to positive.
- Show that your Mean Time Between Failures (MTBF) is trending-up (the environment is more stable) and your Mean Time to Resolve (MTTR) issues is trending down.
- Tell your customers in quarterly or bi-annual meetings, what systems they use, how many changes you have made on their behalf, and identify the technology employed to help them achieve their business goals.
There are a host of tools to choose, but what you really need is to increase operational maturity and demonstrate value.
Prove Value
CIOs and Infrastructure Leaders must deliver value. Here, metrics, reporting and information is vital.
Samantha™ is an IT business management tool. Yes, she supports the standard ITIL Service Management domains (Change, Incident, Problem, Config, etc.) but what you really need is a management tool that helps with a myriad of IT management challenges.
- Prove that you are 97.5% effective at change management. Too often, the business only knows about the constant IT Alerts and outage messages. Change the conversation to positive.
- Show that your Mean Time Between Failures (MTBF) is trending-up (the environment is more stable) and your Mean Time to Resolve (MTTR) issues is trending down.
- Tell your customers in quarterly or bi-annual meetings, what systems they use, how many changes you have made on their behalf, and identify the technology employed to help them achieve their business goals.
There are a host of tools to choose, but what you really need is to increase operational maturity and demonstrate value.
